Question 1

Do you clean in my home, or take the textiles away?

Accepted Answer

In-home, every time. Rugs can be taken away for deeper treatment only if the fibre requires it, and only with your consent. No collection is needed.

Question 2

How quickly will my carpets or sofa dry?

Accepted Answer

Wool dries in a few hours with air movers; synthetic and upholstery typically dry in two to four. We set air movers on every wool job to prevent browning.

Question 3

Will cleaning shrink my rug or fade the colours?

Accepted Answer

Not with the correct method. We identify the fibre first and choose extraction or low-moisture accordingly. Dye-fastness is tested before any moisture touches a coloured fibre.

Question 4

Can you remove pet stains and odour?

Accepted Answer

In most cases, yes. We treat the source, not the surface, and neutralise the odour rather than mask it. Heavily contaminated underlay may need attention we'll flag on survey.

Question 5

Is the free in-home survey really free?

Accepted Answer

Yes. We survey, identify the fibre and confirm the price before any work begins. No deposit is taken to book.

Question 6

Do you work evenings and Sundays?

Accepted Answer

Yes. Saturday and Sunday slots are available, and evening appointments can be arranged.

Question 7

Can you clean silk and viscose rugs?

Accepted Answer

Yes — these are our specialism. Silk and viscose are moisture-sensitive; we use our low-moisture Dry-Care method to avoid distortion and yellowing.

Question 8

What areas do you cover?

Accepted Answer

Aberdeen city and across Aberdeenshire — Cults, Bieldside, Milltimber, Westhill, Kingswells, Peterculter, Banchory, Stonehaven, Inverurie and Ellon. Outside that, call us and we'll check.